benchmark100 Conservatories, Windows, Doors Surrey
 
Conservatories
Traditional or Contemporary » The benchmark100.com range of bespoke conservatories, lean-to conservatories and garden rooms complement modern life perfectly.

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Windows
Hardwood, PVCu » Casement, tilt and turn, balanced sash - the choice is yours. PVCu, Hardwood .

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Doors
Timber, PVCu, GRP or Aluminium » Bi-Fold doors, Residential doors,Stable doors, Patio doors, French doors, just some of the styles we stock.

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benchmark100 Customer Care

At Benchmark 100 we are committed to providing a first class service and high quality products to all of our customers.

Of course, installing windows, doors and conservatories into properties of all types and ages can be complicated and we recognise that, very occasionally, things may not always run as smoothly as we would like. If you should have a query or complaint, we want to know as soon as possible so that we can promptly put things right.

Whilst most matters can usually be resolved informally by one of our team members, we support this with a more formal policy as follows:

Complaints Procedure

If you have any queries, suggestions or complaints:

1. In the first instance, if you wish to complain about our services, please speak to a member of staff who will try to sort things out for you directly, or will put you in touch with someone who can help. You can contact us as follows:

Benchmark Conservatories Ltd.
Trading as Benchmark100
Lachan House
76 High Street
Old Woking GU22 9LN

Telephone: 01483 228 979
Email: info@benchmark100.co.uk
Website: www.benchmark100.co.uk

2. If you send your complaint by email or post, we will aim to send an initial acknowledgement of receipt of complaint within three working days and a full response to complaints within ten working days of receipt. If we cannot respond fully within ten working days, we will keep you informed on the progress of our investigation.

3. We will try to put things right the first time, but if you are not satisfied with the way that your complaint is handled and wish to take the matter further, you can contact our Competent Person Scheme, Certass.

However, please contact us at Benchmark100 as detailed above, in the first instance.

If you are still dissatisfied having followed all of the stages of our internal complaints procedure, you may apply to Certass for an independent investigation of your complaint. Please write to the following address or contact by using the telephone, fax or email details below:

Certass Limited
37 Carrick Street
Ayr
KA7 1NS

Tel: 01292 292 099
Fax: 0845 094 8024
E-mail: info@certass.co.uk

Where we are unable to resolve your complaint using our own internal complaints procedure, as a Which? Trusted Trader, we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted Traders in the first instance on 0333 241 3209.

© benchmark100 2014 | Benchmark Conservatories Ltd. t/a Benchmark100 | Registered in England No. 7291717 | VAT Reg. No. 113 2544 56

Registered Office: Lachan House| 76 High Street | Old Woking | GU22 9LN